LLC Privacy Policy

SERENE MEDICAL SPA LLC PRIVACY POLICY

YOUR PRIVACY MATTERS TO SERENE MEDICAL SPA LLC

This Privacy Policy explains how Serene Medical Spa LLC (“we,” “us,” or “our”) collects, uses, and shares your personally identifiable information and other personal data (collectively referred to as “user information”) when you access or use SereneMedSpas.com, including any content, features, services, or other offerings available on the site (collectively, the “Site”). It also outlines your rights and choices regarding your user information. By using the Site, you agree to the collection, use, and sharing of your information in accordance with this Privacy Policy. If you are located in the EU, you will be asked to provide clear and affirmative consent to the collection, processing, and sharing of your information via cookies and similar technologies. The Site is owned and operated by Serene Medical Spa LLC.

Notice to EU Individuals: This Privacy Policy complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”), ensuring appropriate protection and care of your user information in accordance with the GDPR.

SUMMARY

To enhance, personalize, and support your experience on the Site, we collect, use, and share your user information. For instance, we use aggregated information to develop content that caters to user interests and improve the overall user experience. Your information may also be used by Serene Medical Spa LLC and its partners to tailor content and ads, provide social media features, track your preferences, analyze traffic, and offer similar services and content. We are committed to your privacy and will not share your user information with any third party without your consent, except as outlined in this Privacy Policy or as permitted by law. If you have any questions, comments, or requests regarding this Privacy Policy or your user information, please contact us as indicated below.

WHAT THIS PRIVACY STATEMENT COVERS

This Privacy Policy applies to the Site. While you may find links to other websites on the Site, such as those of our third-party sponsors, advertisers, and partners, please note that these websites are not covered by this Privacy Policy (unless otherwise noted, such as if the site is also owned and operated by Serene Medical Spa LLC).

This Privacy Policy does not apply to the activities of Serene Medical Spa LLC’s third-party sponsors, advertisers, and partners that may collect your user information while you use their services in connection with your use of our Site (e.g., social media and sharing services). The privacy practices of these third parties are not covered by this Privacy Policy. We encourage you to review the privacy statements of each third-party service you use in connection with the Site. This Privacy Policy applies only to information collected by us.

As a general reminder, please be cautious about what you share on the internet. For example, if you voluntarily disclose user information in chat areas or bulletin boards (e.g., comments sections), that information can be seen and used by others, potentially resulting in unsolicited messages. We are not responsible for any personally identifiable information or other user information you choose to submit in these public forums. To request the removal of your personal information from our blog or community forum, please contact us as provided below. In some cases, we may not be able to remove information disclosed voluntarily for legal retention purposes or technical limitations (e.g., the data may not be searchable), in which case, we will notify you if we cannot do so.

The use, storage, maintenance, and disclosure of your Protected Health Information will be subject to our Notice of Privacy Practices (“Privacy Notice”). If there is a conflict between this Privacy Policy and our Privacy Notice regarding your Protected Health Information, the Privacy Notice will take precedence.

GATHERING OF INFORMATION

Section Overview: We collect user information when you use the Site. Sometimes you may provide it directly, while other times it is collected automatically. You can manage and change your preferences as outlined below.

NOTICE OF PERSONAL INFORMATION COLLECTION AND USE

We collect and use your personal information. Here is what you need to know:

• Your information is yours.
• Request to Delete Collected Information: Email info@serenemedspas.com or Call: (304) 520-0461
• Request for Report of Collected Information: Email info@serenemedspas.com or Call: (304) 520-0461
• We do not sell your information.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, this section provides additional details about the personal information we collect about you and your rights under the California Consumer Privacy Act (CCPA).

Under the CCPA, you have the right to:

• Request access to the categories or specific pieces of personal information we collect and/or sell (including how we use and disclose this information and to whom we may sell it).
• Request the deletion of your personal information.
• Opt out of any “sale” of your personal information that may occur.
• Not be discriminated against for exercising any of the above rights.

The CCPA defines a “sale” as providing personal information to a third party for valuable consideration. This does not necessarily mean money was exchanged. Due to the complexities and ambiguities in the CCPA, we will continue to evaluate some of our third-party relationships as we await final implementing regulations and guidance. We provide usage data to advertising partners, enabling us to participate in analytics and conversion tracking systems. We will update our business practices as regulatory guidance becomes available, providing clarity on what constitutes a sale transaction, particularly in the advertising ecosystem.

To submit a request to exercise your California privacy rights under the CCPA, you may do so here. We will verify your request using information associated with your account, including your email address. Further identification may be required. You may also designate an authorized agent to act on your behalf.

INFORMATION CATEGORIES AND PURPOSE

HOW WE PROCESS YOUR REQUESTS

When you submit a request online or by phone, we will confirm your request via phone or email within 10 days. The request will be processed within 45 days. If you request a report on information collected, we will mail you a report or email it to you if you provide an email address. If you request your information to be deleted and provide an email address, we will send you a confirmation email and then delete your email address immediately after sending. If no email address is provided, we will mail a confirmation and then delete your address.

INFORMATION COLLECTED

When you use the Site, your user information may be collected, used, and shared in various ways. The type of information collected may vary based on how it was gathered, including information you voluntarily submit (e.g., setting up an account or registering on the Site), information automatically collected about your usage of the Site, and information shared by third-party partners with your consent.

VOLUNTARY SUBMISSION Serene Medical Spa LLC may collect information that you voluntarily provide or with your permission. For example, we may ask for your email address when you register to become a member or sign up for an event. You may also provide information in other contexts, such as on your member profile page, to enter a sweepstakes, or to make a purchase. If you order something from the Site or a co-branded website, we may request additional information, such as your address, phone number, and credit card information. You can choose not to provide the information we request, but you may be unable to access certain options and services. When you register or provide information to Serene Medical Spa LLC, you agree to provide only true, accurate, current, and complete information. We may supplement the data you provide with public or social graph data to better serve you with content or promotions.

COOKIES

A cookie is a small data file written to your computer’s hard drive by your web browser. It can contain and/or automatically collect information, such as a user identification code or IP address, that a website will use to track pages visited and the number of times visited. The data read from these cookies may be linked to personally identifying (PII) and non-personally identifying (non-PII) information.

We and our partners use cookies and similar technologies on the Site to personalize and optimize your browsing experience, including:

• Providing tailored content and advertisements
• Enabling social media features
• Safeguarding against spam and malware
• Analyzing trends, traffic, and user behavior
• Administering the website
• Gathering demographic information about our user base
• Tracking web and advertising analytics
• Remembering your preferences and voluntarily submitted information
• Performing location-related functionalities and analytics
• Participating in market research
• Educating ourselves on how to improve the Site

Cookies fall into the following categories:

• Essential Cookies: These are necessary for the secure use and navigation of the Site. Without them, core Site functions and features may not be available. They collect information such as server preferences, single-session data, web beacons, and log files.
• Preference Cookies: These collect and process information about your preferences and choices in connection with the Site to optimize your browsing experience. This includes social media cookies, which collect information about your social media usage.
• Advertising Cookies: These are used by Serene Medical Spa LLC and its advertising partners to personalize the content and advertisements you see. They track performance and usage to provide targeted advertisements.

To manage your cookie preferences or learn more about your rights to decline cookies, click here.

We encourage you to keep cookies enabled for the best experience on our Site. Disabling cookies may affect your ability to use certain features. For more information about cookies in online advertising, click here.

Most web browsers automatically accept cookies but allow users to modify settings to warn before accepting cookies, accept cookies only from certain websites, or refuse all cookies.

WEB BEACONS

We use web beacons (invisible images often referred to as pixel tags or clear GIFs) to recognize users, assess traffic patterns, identify preferred content, and measure site engagement. They are also used in email messages to count how many emails have been opened.

Serene Medical Spa LLC and its partners use web beacons to collect data provided by your browser while you are on our Site and elsewhere where we may act as a third party. This data is collected in the aggregate but may include or be associated with other non-PII or PII voluntarily submitted by users.

LOG FILES

Our web and ad servers log information about your IP address, browser type, and the URL you are requesting. This information is automatically provided by your browser and logged by most websites. These log files are stored securely and used for internal traffic pattern analysis.

USE OF YOUR INFORMATION

Section Overview: Our primary goal in collecting, using, and sharing user information is to enhance your experience on the Site, support the Site, and improve its features, performance, and other elements. We will only use your user information with a valid legal basis.

TO TARGET CONTENT AND ADVERTISING

We use analytics to determine your preferences based on the frequency of your visits and engagement with certain areas of the Site. This information helps us target relevant content and advertising. We may also make geographic and demographic assumptions based on your IP address.

TO PROVIDE INTERACTIVE COMMUNICATIONS FROM THE SITE

We may provide interactive communications, such as notifications of activity by topic or contributor, to the email address you provide. These communications are only sent to users who have expressly provided permission. We may also send emails highlighting new features, promotions, or contests to those who have given consent.

TO PROVIDE COMMUNICATIONS FROM THIRD PARTIES

We respect your privacy and will not disclose or distribute our user list to third parties. However, we may make available for rental our list of registrants who have given permission to receive third-party offers. Your email address will be transferred to the third party, but you can withdraw your consent by contacting us.

SHARING OF INFORMATION

You may be asked to voluntarily provide certain user information during your use of the Site. This information may be shared with Serene Medical Spa LLC, its business partners, and vendors providing hosting and other services.

We use third parties for credit card processing, email services, and hosting. Your information will be shared only as necessary for these services. These third parties are prohibited from using your information for any other purpose. If you provide personally identifiable information via an advertiser promotion, you are directly providing it to the advertiser.

We may offer the opportunity to participate in contests or surveys on the Site. Participation is voluntary, and we use the information collected to notify winners and award prizes. We may use a third-party service provider to conduct these surveys or contests. We will not share the information you provide through a contest or survey with other third parties without prior notice and choice.

You can log in to our site using sign-in services that bridge your social media login information with the Site. These services will authenticate your identity and provide the option to share personal information with us. The Site includes social media features, widgets, and interactive mini-programs. These features may collect your IP address and track your interactions. Your interactions with these features are governed by the privacy policy of the company providing them.

We offer widgets that are hosted on the Site, such as our embeddable video player. Use of the SereneMedSpas.com widgets is subject to the Site terms of use, but downloading or embedding these widgets on other websites is not covered by this privacy statement.

AGGREGATE, ANONYMOUS INFORMATION WITH ADVERTISERS

Serene Medical Spa LLC derives most of its revenue from advertising. We use aggregated, anonymous information to describe our services to partners and help advertisers understand our audience. We do not disclose personally identifying information to these parties.

We partner with a third-party ad network to display or manage advertising on our site and other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities to provide targeted advertising. To opt-out or modify your choices, email info@serenemedspas.com. This does not opt you out of being served advertising, but you will receive generic ads.

AS NECESSARY TO PROVIDE SERVICES TO YOU

We occasionally hire other companies to provide limited services on our behalf, such as newsletter mailings, processing transactions, or statistical analysis. These companies are subject to agreements that require them to maintain the confidentiality of your information and prohibit them from using it for any other purpose.

IN THE EVENT OF SALE OR BANKRUPTCY

The ownership of the Site may change. In such cases, your information may be shared with the new owner or controlling entity. Your choices regarding the use of your information will continue to be respected. You will be notified of any changes as described below in “How will I know if the Privacy Policy is changed.”

AS REQUIRED BY LAW

Serene Medical Spa LLC may disclose your personal information if required by law, such as to comply with a subpoena or in good faith belief that such action is necessary to conform to legal requirements, protect your safety or the safety of others, investigate fraud, comply with legal processes, or protect the rights or property of Serene Medical Spa LLC.

Notice to EU Individuals: As outlined in this Privacy Policy, Serene Medical Spa LLC will not process your user information without a lawful basis, as defined in Article 6 of the GDPR. We will process your user information on the legal bases of consent, contract (if you have entered into an agreement with us), or legal obligation. We may also process certain user information based on legitimate interests, provided that these interests are not overridden by your privacy rights and interests.

SECURITY

Section Overview: We care about the protection of your user information and use industry-standard safeguards. However, no data transmission over the internet is 100% secure.

Your information is stored on Serene Medical Spa LLC servers in the United States. We use industry-standard physical, electronic, and organizational safeguards to protect your information against loss, theft, and unauthorized access. While we strive to protect your information, “perfect security” does not exist on the internet. If you have concerns about your privacy, please contact us as provided below.

PRIVACY OF CHILDREN

Section Overview: The Site is intended for people who are at least 16 years old.

If you are under 16, please do not send any user information to us. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete that information and terminate the corresponding account. We encourage you to discuss the Site with your parent or guardian.

HOW TO CONTACT US

Section Overview: Please contact us with any questions or requests.

If you have any questions regarding this Privacy Policy or how to remove or modify your user information or related consents, please email info@serenemedspas.com.

HOW WILL I KNOW IF THE PRIVACY STATEMENT IS CHANGED?

We encourage you to review this page periodically for the latest information on our privacy practices.