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Serene Med Spa
Terms of Service
These terms cover refunds, cancellations, missed appointments, and late arrivals. Booking an appointment with us means you agree to them.
Last updated: August 2026
At a glance
| Policy | What applies |
|---|---|
| Refunds | Pre-paid treatments are refundable to the original payment method within 30 days of purchase; after 30 days, spa credit only |
| Product exchanges | Unopened products may be exchanged within 14 days of purchase |
| Booking | A credit card on file is required to reserve any appointment |
| Cancellations | 24 hours' notice; a $25 fee applies to later cancellations and reschedules |
| No-shows | $25 fee charged to the card on file |
| Late arrivals | 15 minutes or more late is recorded as a no-show |
Refund policy
We understand that unexpected situations arise. Pre-paid treatments and packages are non-refundable after 30 days from the purchase date, unless otherwise required by law or specified below. If you are unable to use all or some of your un-rendered, pre-paid treatments, you may receive credit toward other Serene Medical Spa LLC treatments or products.
If you request a refund for un-rendered, pre-paid treatments within 30 days of purchase, a refund to the original payment method may be issued.
Unopened products can be exchanged for alternative products within 14 days of purchase.
Cancellation and missed appointment policy
Our aim is to provide exceptional quality treatments and services to all clients promptly. When you schedule an appointment, a block of our provider's time is reserved exclusively for you. Our providers are in high demand, so it is important that every client has the opportunity to see them.
We understand the value of your time and commitments. No-shows, late arrivals, and cancellations inconvenience both our providers and other clients. We ask that you commit to keeping your appointments as scheduled, and that you review the terms below before booking.
Appointment booking
A credit card is required to be saved on file to book your appointment.
Cancellations
Your appointments and well-being are very important to us, and we understand that unexpected circumstances may require schedule changes. If you need to cancel your appointment, we respectfully request at least 24 hours' notice.
Any cancellation or rescheduling made less than 24 hours before the appointment will result in a $25 cancellation fee.
We will work with you if you need to cancel for urgent or health matters. Please speak directly with a staff member, as voicemails and texts may not be received in time to offer your slot to another client on our waitlist.
Missed and no-show appointments
If you miss an appointment without notifying us at least 24 hours in advance, your appointment will be recorded as missed.
A $25 fee will be charged to the credit card on file for missed appointments.
Late arrivals
Appointments are scheduled based on the time needed to perform your specific service. Tardiness may prevent us from completing your treatment without haste, and to deliver the best care, certain procedures may need to be rescheduled depending on your arrival time.
If a client arrives 15 minutes or more late, the appointment will be recorded as a no-show, as there will not be enough time to safely complete the treatment or procedure.
Questions about these terms? Speak with a staff member at your location, or call Hudson at (330) 460-5915 or Barboursville at (304) 520-0461.