Our Commitment to You

At Serene Med Spa by Dr. Arora, we take pride in offering carefully curated, professional-grade skincare products. Because many of our products are applied directly to skin, we maintain a strict return policy to protect the health and safety of all our guests.

Please read this policy before making your purchase. By completing a transaction at any Serene Med Spa location or through our online store, you agree to the terms below.

What Can Be Returned

• Unopened products in original, factory-sealed packaging may be returned within 30 days of purchase.
• Defective or damaged items may be returned or exchanged within 60 days of purchase, regardless of whether opened.
• Opened or used products are not eligible for return due to health, hygiene, and safety regulations.
• Promotional or discounted purchases are final sale and not eligible for return.
• Gift sets and bundles must be returned as a complete, unopened set.

Return Window

Returns requested after these timeframes will not be accepted. We recommend inspecting your purchase promptly upon receipt.

How to Initiate a Return

• Contact us at info@serenemedspas.com or call your nearest location to request a return authorization.
• Provide your proof of purchase (receipt, order confirmation, or transaction record).
• For in-store purchases, bring the item and proof of purchase to any Serene Med Spa location.
• For online purchases, ship the item back in its original packaging. Return shipping is the customer’s responsibility unless the item was defective.
• Once received and inspected, refunds are processed within 5–7 business days.

Refund Method

Approved refunds will be issued to the original form of payment. If the original payment method is no longer available, store credit will be issued.

Shipping and handling charges are non-refundable unless the return is due to a defective product or fulfillment error on our part.

Product Exchanges

We accept exchanges on unopened products within 30 days, and on defective products within 60 days, subject to product availability.

If you received the wrong item or your product arrived damaged, we will cover return shipping and send a replacement at no additional charge.

Final Sale & Non-Returnable Items

• Opened or partially used skincare products
• Gift cards and treatment packages
• Products purchased during promotional or clearance events
• Items without proof of purchase
• Medical or prescription-grade products dispensed under clinical supervision

Services rendered (facials, injectables, laser treatments, etc.) are non-refundable. Please consult with our team before booking if you have questions about a specific service.